Policies & Information

Free Shipping

We offer free shipping on all orders over $70 worldwide.

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a tracking number once your order ships.

Delivery Times

• • United States: 3-7 business days
• • Canada: 5-10 business days
• • Europe: 7-14 business days
• • Australia: 7-14 business days
• • Rest of World: 10-21 business days

Tracking Your Order

Once your order ships, you'll receive an email with tracking information. You can also track your order on our Track Order page.

60-Day Money Back Guarantee

We're confident you'll love our products. If you're not completely satisfied, you can return any item within 60 days of purchase for a full refund.

How to Return

1. Contact our support team at support@luxemend.com
2. Include your order number and reason for return
3. We'll provide you with a prepaid return label
4. Ship the item back in its original packaging
5. Refund will be processed within 5-10 business days

Return Conditions

• • Items must be in original condition and packaging
• • Products must be returned within 60 days of purchase
• • Original receipt or order confirmation required
• • Return shipping is free for defective items

Refund Processing

Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement after we receive your return.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, shipping address, and payment information.

How We Use Your Information

• • Process and fulfill your orders
• • Send you order confirmations and shipping updates
• • Provide customer support
• • Send promotional emails (with your consent)
• • Improve our products and services

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information with service providers who help us operate our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed securely through encrypted connections.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of promotional communications at any time. Contact us at support@luxemend.com to exercise these rights.

Acceptance of Terms

By accessing and using the Luxemend website, you accept and agree to be bound by the terms and provision of this agreement.

Product Information

We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your computer's display of colors accurately reflects the product colors.

Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. In the event of a pricing error, we reserve the right to cancel orders.

Prohibited Uses

• • Use our site for any unlawful purpose
• • Attempt to gain unauthorized access to our systems
• • Transmit any harmful or malicious code
• • Interfere with or disrupt our services
• • Use our content without permission

Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Luxemend and is protected by copyright and trademark laws.

Limitation of Liability

Luxemend shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Luxemend operates.